Publié le 06/08/2019
Mercy Corps is a leading global organization powered by the belief that a better world is possible.
In disaster, in hardship, in more than 40 countries around the world, we partner to put bold solutions
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Mercy Corps has been operating in the Democratic Republic of the Congo (DRC) since August 2007, with a staff of approximately 300 people working in North and South Kivu Provinces. Mercy Corps' national office is in Goma with a provincial office in Bukavu and field offices in Kitchanga, Kiwanja, and Bunia. Current Mercy Corps activities focus on the provision of Water, Sanitation and Hygiene (WASH) services in camps of internally displaced people and affected communities, but also large-scale WASH infrastructure and service delivery development in urban centres. Mercy Corps also has Food Security, Economic Recovery/ Development programs, with an increasing shift towards transitional and integrated development programming. The DRC team has a strong commitment to providing entrepreneurial and innovative solutions to development challenges, and is actively seeking and facilitating market-based solutions.
A Consortium composed of Mercy Corps (MC) and Search for Common Ground (SFCG), in cooperation with multiple local and international partners, are implementing the integrated Food Security and Inclusive Access to Resources for Conflict-Sensitive Market Development (FARM) program, which seeks to improve stability for men, women, boys and girls through improved land governance and access to land, as well as the development of a more efficient and inclusive market environment for over 250,000 direct and indirect beneficiaries, in the chiefdoms of Bashali (Masisi) and Bwisha (Rutshuru). FARM is a four years program funded by the Embassy of the Kingdom of the Netherlands in Kigali, Rwanda, aligned with the International Stabilization Support Strategy (I4S), which paves the way for the stabilization of Eastern DRC.
The Program Quality Manager will be responsible for program coordination and management roles ensuring adequate systems are in place to allow the team to successfully implement activities on scope and on time and that required quality of activities is assured and monitored.
S/he will work closely with the Program Director to develop and oversee the implementation of the FARM strategy, supervise the FARM Subgrants & Partnerships Manager, FARM M&E Team Leader (and team), as well as the Gender & Inclusion Officer, and create, maintain and implement systems to ensure high quality program implementation in accordance with PM@MC standards. With her/his team, s/he will integrate quality monitoring protocols into program implementation, document lessons learned, challenges and develop plans for corrective actions.
Subgrants & Partnerships Manager, M&E Team Leader (and the rest of the M&E team to a lesser extent), Gender & Inclusion officer.
Reports Directly To: Program Director
Works Directly With: other FARM Managers (Markets & Value Chains, Conflict & Governance, Partnerships and Coordination), Country Grants Officer, Country M&E Manager, Finance and Operations Directors/Managers
The successful candidate will have an ability to work independently, take initiative in tasks and self-learning, and be proactive in communications and development of professional relationships. S/he will be able to live and work closely with a diverse team of individuals in an intense and fluid work and security environment with demonstrated sensitivity to the people and issues in the region. S/he will demonstrate exceptional interpersonal, relationship and cross-cultural communication skills especially in high stress environments. S/he will be committed to the values and mission of Mercy Corps; have the ability to creatively problem-solve, to juggle multiple priorities under tight deadlines and to calmly and diplomatically deal with unexpected and sudden events impacting program operations with patience, dynamism, tenacity and a good sense of humor.
This position will be based in Goma (DRC). Accommodation will be provided in Goma within group housing. Goma is a provincial capital of over 700,000 inhabitants. Living in Goma is comfortable, although water and electricity can be unstable. There are different restaurants and leisure activities available.
While conditions in the country are improving, there are still pockets of violence and insecurity. Mercy Corps' sub-offices experience variable levels of insecurity, with the situation closely monitored by UN peacekeepers. Air travel is necessary to get from one end of the country to the other. Mobile phones and cellular service are widely available. Internet is available in all Mercy Corps offices. There are a number of health services available with evacuation options for serious illnesses. There's reasonable access to most consumer goods, although they can be expensive.
Mercy Corps team members represent the agency both during and outside work hours when deployed in a field posting or on a visit/TDY to a field posting. Team members are expected to conduct themselves in a professional manner and respect local laws, customs and MC's policies, procedures, and values at all times and in all in-country venues.
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